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Cancellation Policy

(Terms and conditions)
…and, if I need to cancel my appointment? 

Yes, we understand that unexpected things happen, and sometimes you can’t keep an appointment. However, we have been experiencing an increase in last-minute cancellations and ‘no-shows’ of late without any reason provided.

Once you make the appointment please note that it is your responsibility to keep it and arrive on time. If you’re unable to attend the scheduled appointment time for any reason, please contact us on 0403 579 729 and inform our team as soon as possible.

All missed appointments and cancellations made within 12 hrs of a scheduled appointment will result in a cancellation fee of your missed session.

Your practitioner will outline a recommended action plan as the best plan for your injury. You will achieve the maximum and best outcome when you keep your recommended action plan to this schedule.

We have a long waiting list of patients trying to get appointments with us and poorly timed cancellations prevent us from offering these appointments to those who need our care.

If you miss an appointment, you will receive an email with an invoice - this invoice could be paid online, at your next appointment, by bank transfer (we’ll send you the bank details), or on the phone via credit card and you will have 7 days to pay it.
 
We're sure you will understand as if you miss your appointment it means another client who is on the waitlist will miss out and as we are a client-based business we also lose income. 

Failure to pay this fee may result in debt recovery action or you being banned from booking with us in the future.
Any questions? click here
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